Refunds
If it did not do what we said it does, you get your money back. The rest is detail.
In effect from 30 September 2026
The rule
If Sluice did not do what this site says it does, ask for your money back and you will get it. Write to hello@trysluice.com within thirty days of the charge, say what went wrong, and we will refund the subscription fee in full.
You do not need to have used a particular number of credits, and you do not need to accept a discount instead.
Your first month
We would rather you found out quickly that this is not for you. Every plan carries extra credit on the first month for exactly that reason, and the first month is refundable in full.
After the first month
We refund the current month where the service did not work as described, or where something on our side went materially wrong. We do not usually refund past months you used normally, and we do not refund because outbound is hard. What the product does is find and rank people, and it either did that or it did not.
Unused credits
Credits are not money and are not refundable for cash. If we refund a subscription payment, the credits it granted are removed from the balance along with it.
Credits bought as a top-up are refundable within thirty days if unused.
Connected accounts
Charges for connected messaging accounts are refunded pro rata if you disconnect mid-month.
Cancelling
Cancel from the app at any time. The plan runs to the end of the period you paid for, and nothing renews after that. We do not require notice, an email, or a conversation with anybody.
How long it takes
We answer within two working days and refunds reach your card within five to ten working days after that, depending on your bank.